Important: To qualify for the above options:. Alternatively, we can also provide you with store credit for future purchases. We cannot refund the cost of shipping and handling. We can offer a full refund of the cost of item(s). IF YOU ARE DISSATISFIED WITH YOUR PURCHASE: Please keep the package as is, and call us immediately for further assistance.Ģ. If the returned item is in working/new condition then Noorart will deduct the shipping label cost sent to you from the cost of the item as long all below conditions are fulfilled. Noorart will send you a prepaid FedEx/UPS label to ship the faulty package back to us. You will not incur any additional fees for shipping and handling. We will gladly replace your item(s) with the same item(s) originally ordered. IF YOU HAVE RECEIVED DAMAGED, DEFECTIVE, OR INCORRECTLY SHIPPED MERCHANDISE (OUR FAULT): * Noorart has the right to upgrade the chosen shipping service to a better one whenever there is a necessity unless the customer put in the note box not to do any change on the chosen shipping service.Īt Noorart, complete satisfaction is our goal! IF OUR MERCHANDISE DOES NOT MEET YOUR EXPECTATIONS, WE OFFER THE FOLLOWING RETURN OPTIONS: 1. We apologize for the inconvenience and wish you happy holidays! 
* During the holidays, please be aware that the shipping might be delayed. * Noorart will not be responsible for delivery delays due to unforeseen circumstances beyond our reasonable control, such as delays due to severe weather, natural disasters or strikes. (FedEx and USPS International services are NOT expedited services.
* Orders with expedited shipping services (FedEx Standard Overnight, FedEx Priority Overnight, FedEx 2Day and USPS Express) are processed and shipped in the same day if we get them before 12 noon central time. (Confirmed orders are those that are ready to ship and do not have any unresolved issues such as payment issues, incorrect shipping address or unavailable items.) * Most confirmed retail orders are processed within 1-2 business days. However, be sure that we are always working hard to fulfill your order as quickly as possible. To learn more about our Shipping Methods and estimated delivery dates Click here!ĭue to the impact of COVID-19 and the delay in some of our shipments, it may take longer than usual to fulfill some of the orders.
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